Policies

MedSkinEssential’s Policies

• Scheduling Appointments: We recommend that patients book their appointments well in advance to ensure they get their preferred date and time. 
• Deposit Requirement: To finalize your appointment, a $100- $300 deposit is necessary depending on the length of service. This deposit serves as a credit toward your treatment, simplifying and enhancing the convenience of the process for you.  
• Consultations: In-office consultations with no services rendered the same day, will result in a deposit collected as a consultation fee. 
• Appointment Reminders: As a courtesy, we provide appointment reminders via email and text 2 days before your appointment. Please note, that if you opt not to provide contact information/ receive SMS/email communication, or if our reminder system fails, managing your appointments and adhering to our cancellation policy is your responsibility. 
• Future Appointments: To ensure availability and your convenience, we recommend scheduling your next service before leaving our clinic. Our dedicated staff will be happy to assist you with this. 
• Payment Information: All appointments require a valid credit card to guarantee the reservation. Your credit card will be billed for the deposit at the time of booking. However, upon checkout, you can choose your preferred method of payment as outlined in our payment options. 
• Policy Agreement: By scheduling an appointment with us, you are agreeing to the terms outlined in our policies, which include our cancellation policy. 

Payment Methods 

We believe in flexibility and convenience when it comes to payments. To cater to your needs, we accept most major credit cards, debit cards, cash, Care Credit, Cherry, Affirm, Zelle, and gift certificates. Please note that full payment is required at the time of each treatment.  

Credit Card Information  

As part of our policy, and to ensure smooth transactions, we require all appointments to have an associated credit card number kept on file. This information is strictly to facilitate your payments and is held in compliance with our Privacy Policy. 

For the security and accuracy of financial transactions, we kindly request that patients utilize credit or debit cards registered in their own name along with a copy of their government-issued I.D.  

If you plan on using a card under someone else’s name, we require a Credit Card Authorization Form along with a copy of the cardholder’s government-issued I.D., sent via email to info@medskinessentials.com before the scheduled appointment. This additional step ensures a secure and compliant process for all parties involved.  

Cancellation Policies and Fees 

We understand that plans can change, and you may need to cancel or reschedule an appointment. Our cancellation policy is designed to respect the time of our staff and to ensure the highest level of service for all our valued patients. 

You can cancel or change your appointment without charge up to 48 hours in advance of your scheduled time. Cancellations can be made by phone during our office hours from Monday to Friday between 10:00 am – 5:30 pm. You can also leave a voicemail or send a text outside of these hours. 

If you cancel your appointment less than 48 hours in advance or fail to show up for your scheduled appointment without notifying us, we consider this as a late cancellation or a “No-Show.” In such cases, the following fees will apply.  

“No Show” Fees: 

• $100 Facial or Skincare deposit 
• $150 Injectable 60 min appointment 
• $300 Injectable over 60 min appointment 

In the rare event that we need to cancel or reschedule your appointment with less than 48 hours of notice due to unforeseen circumstances, any applicable cancellation fees will be waived. 

Repeat Last Minute Cancellations or No Shows 

We understand that life can sometimes be unpredictable and may require a last-minute change of plans. However, to respect the time and schedules of our professionals and other clients, we have implemented the following policy regarding repeat last-minute cancellations or no-shows. 

If you cancel your appointment within a 48-hour window for the second time, or if you do not show up for your appointment, certain conditions will be applied to future bookings: 

• A double deposit fee will be required at the time of booking. 
• Non-refundable Charge: Should there be another instance of a no-show or cancellation of the same-day booking, the full amount paid at the time of booking will be forfeited and will not be refundable. 

Deposit Refunds  

In cases where patients responsibly adhere to the stipulated timeframe for canceling or rescheduling appointments but consistently request a refund for their deposit, a nominal fee of $20 will be applied after the 2^nd requested refund. This fee is intended to offset the card transaction fees incurred by the business, ensuring a fair and sustainable financial process.  

Appointments 

First Time Clients: 

Certainly: “Upon booking an appointment, you will receive a link to complete a first-time visit questionnaire. Kindly ensure its completion before your scheduled virtual Good Faith Exam to facilitate a smooth and efficient appointment.” 

Good Faith Exam:

At MedSkinEssentials, we prioritize your well-being and safety throughout your cosmetic journey. As part of our commitment to high-quality care, all new patients are required to undergo a Good Faith Exam conducted by our experienced Physician Assistant (PA) before certain cosmetic treatments or procedures. This comprehensive assessment ensures we have a clear understanding of your medical history, health status, and cosmetic goals. It helps us tailor our services to your specific needs and ensures your safety during any treatments. We value your trust and look forward to providing you with exceptional care. 

This is done on a virtual video call or in person with our PA to ensure medical clearance. 

Check-In (Existing Clients): 

To allow the full patient experience that MedSkinEssentials strives to provide, please plan to arrive at least 5-10 minutes before your scheduled appointment time. 

Late Arrival: 

At MedSkinEssentials, we understand that unforeseen circumstances can occasionally disrupt your schedule. We aim to accommodate all our patients and ensure they receive the best possible experience and results. If you find yourself running late for your appointment, please contact us at your earliest convenience to inform us of your delay. We will do our best to accommodate you, but please keep in mind the following: 

• If you arrive late, we may need to shorten your treatment to fit within your originally scheduled appointment slot. This is to avoid delays for other patients who have scheduled appointments. Please note that treatments may be abbreviated due to late arrivals. 
• If your delay is substantial and we’re unable to provide your service within the remaining time slot, you may need to reschedule your appointment. Please note that a rescheduling fee may apply. However, if we have an available opening on the same day, we will do our best to accommodate you without any additional charges. 

Prices and Services

Although we make every effort to keep our website and menu updated with our most current information, please note that prices, services, and products are subject to change at any time without notice.  We encourage all patients to inquire about pricing and available services when booking your appointment. 

Payments

Payment for all individual treatments is due on the day of treatment. All packages must be paid for in full before the time of the first treatment.  All prices are subject to change without notice. We conveniently accept cash, all major credit cards, debit cards, Care Credit, Cherry, Affirm, Zelle, and MedSkinEssentials gift cards. 

Gift Cards

Gift Cards are available in any amount and may be used toward any service or product offered at MedSkinEssentials (some restrictions may apply). Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift cards even if lost, misplaced, or stolen. Gift Cards are not redeemable for cash. Please mention your gift card when making your appointment. 

Refunds/Returns

All sales are final, non-refundable, non-returnable, and non-transferable. This is non-negotiable. All services/products are final sale. We do not offer refunds on services rendered or products purchased even if you are disappointed with the result or outcome.  

Series of Treatments

All series or package purchases are non-refundable and non-transferable. All packages and pre-paid treatments must be used within the stated expiration date.  

Revisional Treatment or Treatment of Complications

The practice of medicine and medical aesthetics is not an exact science. Although good results are anticipated, there can be no guarantee, expressed or implied, by anyone as to the actual results you may achieve. We will always strive to achieve the absolute best result that we can for you. Occasionally additional treatments and/or treatment for problems or complications may be required. These could result in additional charges for which you may be responsible. For out-of-town patients, you will be required to sign a consent form regarding your responsibilities as a patient if a follow-up for correction is required.  

Practice-Patient Relationship

We love having you as a patient, but we do reserve the right to refuse service to anyone at any time, for any reason. Your provider may terminate the service without a refund if inappropriate language, actions, or non-compliance occurs or if the provider suspects you have body dysmorphia. Patients under 18 years old can only schedule non-injectable services and must present written permission from their parents or guardians before their first service.  

Full Informed Disclosure

Our policy is for you to love the results you achieve. At every consultation and before each treatment, we always strive to ensure that you understand the full risks, benefits, and alternatives associated with each treatment. Please be assured that our team will only recommend treatments and products that will benefit you specifically and that are medically appropriate for you. If you have any questions at any time, please ask as we are here to help you!